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Privacy Policy for ASK.ME

Effective Date: December 20, 2024

ASK.ME ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services across our website and platforms. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, and payment details.
  • Content you share through our platform, such as questions and responses.

Sensitive Information

  • While we do not actively collect sensitive data, you may voluntarily share such information.

Automatically Collected Data

  • IP address, device type, browser type, operating system, and general location (e.g., city/state).
  • Browsing data, including pages visited, time spent on the site, and referral sources.

Cookies and Tracking Data

  • Cookies and similar technologies to improve user experience, analyze performance, and deliver personalized content and advertisements.

Information from Third Parties

  • Social media interactions (e.g., likes, shares) and referral partners may provide additional information about you.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide accurate and tailored answers to your questions.
  • Improvement: To analyze user behavior and enhance our platformā€™s functionality.
  • Marketing: To send promotional emails, updates, and personalized advertisements (with opt-out options).
  • Security: To detect and prevent fraud, spam, and other malicious activity.
  • Compliance: To adhere to legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your data. However, we may share your information in the following circumstances:

  • Service Providers: Trusted third parties such as Stripe, PayPal, and Kajabi for payment processing and platform functionality.
  • Advertising Partners: To deliver personalized ads through cookies and tracking technologies.
  • Legal Compliance: When required by law or to protect our rights, safety, or users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies for the following purposes:

  • Essential Functions: To enable core website functionality.
  • Performance Analytics: To track website usage and improve services.
  • Personalization: To tailor user experiences and provide targeted advertising.

You can manage cookies through your browser settings. For more information, visit www.allaboutcookies.org/manage-cookies.

5. Data Storage and Security

We implement industry-standard safeguards to protect your information against unauthorized access, disclosure, or loss. Data is securely stored on the Kajabi platform, which uses advanced encryption and security protocols.

Data Retention

We retain your information as long as necessary to fulfill our services or comply with legal obligations. Once retention is no longer required, your data will be securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your information.
  • Opt-Out: Opt-out of marketing emails and personalized ads.

To exercise your rights, contact us at [email protected]. We may require verification to process your request.

7. Visitors from Specific Regions

California Residents (CCPA)

California residents have the right to:

  • Request the categories of personal information collected and shared.
  • Request deletion of personal data (subject to certain exceptions).
  • Opt-out of the sale of personal data (though we do not sell personal information).

Submit CCPA-related requests to [email protected].

European Union (EU) and UK Residents (GDPR)

If you are located in the EU or UK, you have the following rights under GDPR:

  • Data portability.
  • Restriction of data processing.
  • Right to lodge complaints with supervisory authorities.

Contact us at [email protected] to exercise these rights.

8. Payment Information

All payment transactions are securely processed by third-party providers (e.g., Stripe, PayPal). ASK.ME does not store your payment details directly. These providers comply with PCI DSS standards to ensure payment security.

9. Childrenā€™s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data collection, it will be promptly deleted. Parents or guardians can contact us at [email protected] for assistance.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material updates will be communicated via email or a notice on our platform. The latest version will always be available on our website.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Thank you for trusting ASK.ME. Your privacy is our top priority.